You can complete the secure payment steps by adding the product you like to your cart. After your order reaches us, the preparation process begins, and your products are carefully packaged and handed over to cargo.

Yes. You will receive notifications through the system after your order is completed. When your order is shipped, tracking information will also be shared with you.

You can shop securely with the current payment options offered on our website. Active payment methods are displayed during the payment step.

You can check your connection and payment information and try again. If the problem persists, you can contact us; our team will assist you.

In-stock products are usually handed over to cargo after the preparation process. Order density, product quantity, and personalized requests may affect delivery time.

Yes. As Mumsan Candle, we provide nationwide delivery throughout Turkey.

The shipping fee is displayed at the payment step according to the order amount and seasonal campaign conditions. Current free shipping conditions are stated on the website.

If there is significant damage to the package upon delivery, it is important to have a report taken by the cargo officer. Then you can contact us with your order number and product photos.

We recommend using candles on a flat, heat-resistant surface away from flammable materials. Do not leave burning candles unattended and place them out of reach of children or pets.

Yes. Burning time may vary depending on the product type, weight, size, and usage conditions. You can get more precise information about the relevant product by reviewing the descriptions on the product pages.

Small differences in color, texture, and surface appearance may occur during candle production. This may be due to the natural production process of the product and does not affect overall quality.

We recommend keeping candles away from direct sunlight, high temperatures, and humidity. Products stored in a cool, dry, and enclosed environment maintain their shape better.

Gift sets are carefully prepared and packaged according to the product content. Set details are specified on the product page.

Yes. Mumsan Candle products can be preferred for various uses such as birthdays, invitations, table decorations, new home gifts, events, and corporate gifts.

Yes. You can share your bulk order requests for organizations, events, hotels, restaurants, cafes, and corporate needs with us.

Yes. You can contact us for corporate orders, bulk purchases, and special project requests. Product, quantity, and delivery process will be evaluated according to your needs.

Pricing for wholesale orders is evaluated based on product type, quantity, packaging preference, and any special requests. For a clear quote, you can contact us via the corporate order form.

Personalized or brand-specific requests can be evaluated for suitable product groups. You can share details for your logo, packaging, label, or special set needs with us.

Yes. Product and bulk order requests for the needs of hotels, restaurants, cafes, event, and organization companies can be evaluated.

Return and exchange requests are evaluated within the scope of the product's condition and relevant regulations. The product must be unused, undamaged, and, if possible, in its original packaging.

Return conditions may vary for personalized products or products produced according to special requests. We recommend carefully checking the special production details before placing an order.

If you believe there is a missing or incorrect product in your order, you can contact us shortly after delivery with your order number and product photos.